Do you want to be the Best Notary
& Loan Signing Agent you can be?
Or do you just want to do your job &
get on to the next one?
What’s the difference?
Being just another Notary or Loan Signing Agent means.
You only answer your phone when you want to
You don’t engage with your signers (that’s not my job)
You are a point and sign LSA – you only read the title of the document and point to the signature line.
You do your best not to waste time at the table and rush your signers along.
You never get a bad review, but only a few good ones as well. And none of them say you are stellar.
You believe because they are paying you such a low amount that you can short cut the customer service. (They don’t pay me enough to do anything other than my base job)
Your profiles are set up to look exactly like everyone else’s because that’s how it’s done.
You have a website, but don’t really want to spend money on advertising your business.
You don’t invest in your education because it’s not that hard to do your job.
You don’t learn loan documents or loan variations because you’re not supposed to be an escrow officer.
You get enough income to pay your bills or believe this is just a good side gig.
Being the best you can be means;
Going above and beyond your basic duties (still staying in your lane as a Notary)
Being a problem solver when things go sideways.
Knowing more than you really need to know about a loan file so that you present yourself more professionally.
You geek-out on every possible variation of a loan file so that you are not caught off-guard at an appointment.
You know what the critical and common documents are for each loan package and can spot when something is missing or an error on a file.
Able to find and point to the answers in the documents when they arise instead of wasting time making a call from the table.
Able to deliver a brief description for each document while pointing to those words on the document, all while reading upside down.
Allow your signers plenty of time at the table and make them feel like they are your only concern.
Engaging with your signers and putting them at ease with the process
You invest in your education on a regular basis with trainers that you know have the knowledge and have been in the business long enough to provide the right guidance. Not someone with less than 5-years in the field.
You get plenty of great reviews that let other consumers know you care about your job and go beyond the point-and-sign model of doing business.
Your profile is set-up to deliberately avoid the ‘buss-words’ that everyone else is using and deliver real information about you and your company.
You have an inter-active website and budget monthly (time or money or both) for advertising.
You get repeat business from clients that are willing to pay you for your expertise and professionalism.
You are in high demand and remain truly grateful for every opportunity.
It takes a little more effort to be a great notary/signing agent. You might get by for a while on your good looks or sparkling personality. But that might not carry you as far as you want to go. If you take the time to learn as much as you possibly can about the documents you will be handling, and how to market yourself on your website and social media platforms, I promise you that you will be in high demand for as long as you want the business. The reputation you build now will follow you even beyond retirement. So is that going to be a stellar reputation? One that says ‘OMG she/he was awesome and helped us out so much’. Or a mediocre one that says,‘yes he/she was ok’ or ‘I never had a problem with him/her’. Which one do you want to be- comment below to let us and others know. Invest in yourself. Believe in yourself. Be the best you can be and then do it again!!!
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